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RETURN & REFUND POLICY

At Tijara Commerce, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund under the conditions below.

Return Period
Customers have the right to request a return within 14 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Return Process
To initiate a return, please contact our customer support team using the contact details provided on our website. Once your request is approved, you will receive instructions on how to return your item.

Items sent back without first requesting a return will not be accepted.

Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos of the product and packaging. We will review the issue and offer a replacement or refund where appropriate.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items
Certain items may not be eligible for return, including:

• Items that have been used or worn

• Items returned without original packaging

• Items damaged by misuse

• Personalized or custom-made products

Order Cancellations
Orders may be cancelled within 12 hours after purchase. Once an order has been processed or shipped, it can no longer be cancelled.

Late or Missing Refunds
If you have not yet received your refund, please first check with your bank or payment provider, as processing times may vary.

If you have any questions regarding returns or refunds, please contact us using the contact details provided on our website.

Tijara Commerce